Terms of service

Last updated: July 7, 2026

1. Introduction

Welcome to PawMelle.

These Terms of Service (“Terms”) govern your access to and use of the PawMelle website, products, services, content, and online store located at https://www.pawmelle.com.

PawMelle is a brand operated by NZAU Legacy FZ-LLC, registered in the United Arab Emirates.

Throughout these Terms, “PawMelle”, “we”, “our”, and “us” refer to NZAU Legacy FZ-LLC.

By visiting our website, placing an order, creating an account, or using any part of our Services, you agree to be legally bound by these Terms.

If you do not agree with these Terms, please do not use our Services.

2. Eligibility

You must be at least the age of majority in your jurisdiction to use our website or purchase our products.

By placing an order, you confirm that you are legally able to enter into a binding contract.

3. Products

We make every reasonable effort to accurately display our products, descriptions, ingredients, packaging, colors, photographs, pricing, and availability.

However:

  • product images may vary slightly depending on your screen
  • packaging may occasionally change
  • ingredients may be updated
  • product availability may change without notice

We reserve the right to discontinue products at any time.

4. Intended Use

PawMelle products are intended solely for animal use.

Our products are not intended for human consumption.

Always read the product instructions before use.

If your pet has a medical condition, allergies, injuries, or ongoing veterinary treatment, consult your veterinarian before using any product.

Our products are intended to support routine paw care and hygiene.

They are not intended to diagnose, treat, cure, or prevent any disease.

5. Orders

When you place an order, you agree that:

  • all information provided is accurate
  • you are authorized to use the selected payment method
  • you intend to complete the purchase

We reserve the right to:

  • refuse any order
  • cancel suspected fraudulent orders
  • limit quantities
  • refuse reseller purchases
  • cancel duplicate orders
  • request additional verification before processing

6. Pricing

All prices displayed on our website are shown in the applicable currency displayed during checkout.

Prices may change at any time without prior notice.

Taxes, duties, customs fees, import charges, or local government fees may apply depending on your location.

Customers are responsible for any applicable import taxes unless otherwise stated.

7. Payments

Payments are securely processed through trusted payment providers, including:

  • Shopify Payments
  • Stripe

Additional payment methods may become available in the future.

PawMelle never stores your full credit card details.

8. Shipping

Shipping estimates shown on our website are estimates only.

Delivery times may vary due to:

  • weather
  • customs
  • carrier delays
  • holidays
  • force majeure
  • high seasonal demand

Ownership and risk transfer to the customer upon delivery according to the applicable shipping carrier’s delivery confirmation.

Please refer to our Shipping Policy for full details.

9. Returns and Refunds

Returns are governed by our Return & Refund Policy.

Unless otherwise stated, eligible products may be returned within 30 days in accordance with our published policy.

Refund eligibility depends on product condition and compliance with our return requirements.

10. Promotions and Discounts

From time to time we may offer:

  • promotional pricing
  • coupon codes
  • bundles
  • limited-time offers
  • free shipping promotions
  • seasonal campaigns

These promotions:

  • cannot normally be combined unless stated
  • may expire without notice
  • may be withdrawn at our discretion
  • have no cash value

11. Customer Accounts

If you create an account, you are responsible for:

  • maintaining the confidentiality of your password
  • restricting access to your account
  • all activity under your account

Notify us immediately if you suspect unauthorized access.

12. Reviews and User Content

Customers may submit:

  • reviews
  • photos
  • videos
  • testimonials

By submitting content you grant PawMelle a worldwide, royalty-free, non-exclusive license to use, reproduce, publish, display, modify, and distribute that content for marketing, advertising, social media, product pages, and other business purposes.

You confirm that:

  • the content belongs to you
  • you have permission to submit it
  • it does not infringe another person’s rights

We reserve the right to remove any content at our discretion.

13. Intellectual Property

All content on this website is owned by or licensed to PawMelle.

This includes:

  • logos
  • trademarks
  • product names
  • branding
  • graphics
  • product photography
  • videos
  • written content
  • blog articles
  • icons
  • website design

No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

14. Prohibited Uses

You agree not to:

  • violate any laws
  • submit false information
  • interfere with website security
  • scrape or copy website content
  • introduce viruses or malicious software
  • misuse reviews
  • attempt unauthorized access
  • use automated bots without permission

15. Disclaimer

PawMelle products are intended for routine pet care.

Individual results may vary.

Nothing on this website constitutes veterinary advice.

Product information is provided for general informational purposes only.

Customers should consult a qualified veterinarian regarding any medical concerns.

16. Limitation of Liability

To the maximum extent permitted by applicable law, PawMelle, NZAU Legacy FZ-LLC, its employees, directors, affiliates, suppliers, and partners shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from:

  • website use
  • inability to use the website
  • delays
  • product misuse
  • third-party services
  • shipping delays
  • technical interruptions
  • data loss

Our maximum liability shall not exceed the amount paid for the applicable order.

17. Indemnification

You agree to indemnify and hold harmless PawMelle and NZAU Legacy FZ-LLC against claims, damages, liabilities, expenses, and legal costs arising from:

  • your breach of these Terms
  • misuse of our website
  • violation of applicable law
  • infringement of third-party rights

18. Third-Party Services

Our website may use or link to third-party services including:

  • Shopify
  • Stripe
  • Judge.me Reviews
  • Google services
  • Meta services
  • Microsoft Clarity
  • shipping providers
  • analytics providers

These services operate under their own terms and privacy policies.

19. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review it to understand how we collect and process personal information.

20. Changes to These Terms

We may modify these Terms at any time.

Updated versions will be posted on this page together with a revised “Last updated” date.

Continued use of our website constitutes acceptance of the updated Terms.

21. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

22. Governing Law

These Terms shall be governed by the applicable laws governing the operations of NZAU Legacy FZ-LLC, without prejudice to any mandatory consumer protection rights that may apply in your country of residence.

23. Contact Information

If you have questions regarding these Terms, please contact us:

PawMelle
Operated by NZAU Legacy FZ-LLC

Al Shuhada’ Road
Al Jazeera Al Hamra Industrial
Ras Al Khaimah
United Arab Emirates

Email: support@pawmelle.com

Website: https://www.pawmelle.com