Shipping policy

Last updated: July 7, 2026

Thank you for shopping with PawMelle.

Our goal is to deliver your order as quickly, safely, and reliably as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through www.pawmelle.com.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, product launches, promotional events, or holidays, processing times may be slightly longer.

If there is an unexpected delay, we will do our best to notify you using the contact information provided with your order.

2. Shipping Destinations

PawMelle currently ships to customers within the United States.

As our business grows, shipping to additional countries and regions may become available.

The list of available destinations is shown during checkout.

If your country is unavailable, please contact us at support@pawmelle.com.

3. Shipping Methods

Shipping options are displayed during checkout based on your delivery address.

Available shipping methods may include:

  • Standard Shipping
  • Expedited Shipping (when available)
  • Promotional Free Shipping (when offered)

Not all shipping methods are available for every location.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed, not from the moment your order is placed.

Typical delivery times within the United States are approximately:

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 2–5 business days (when available)

These timeframes are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • carrier delays
  • weather conditions
  • customs inspections (where applicable)
  • public holidays
  • natural disasters
  • transportation disruptions
  • incorrect shipping information

5. Shipping Costs

Shipping charges are calculated during checkout.

From time to time, PawMelle may offer:

  • Free Shipping
  • Discounted Shipping
  • Promotional Shipping Offers

These promotions may change without notice.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Tracking updates are provided by the shipping carrier.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Please carefully review your shipping address before completing your order.

If an incorrect address is provided:

  • delivery delays may occur
  • additional shipping fees may apply
  • packages may be returned to us
  • we cannot guarantee successful delivery

If you notice an error after placing your order, please contact us immediately at support@pawmelle.com.

While we will do our best to assist, we cannot guarantee address changes after an order has entered processing.

8. Lost, Delayed, or Damaged Packages

If your order is lost, delayed, or arrives damaged, please contact us as soon as possible.

Please include:

  • your order number
  • photographs of any damage (if applicable)
  • any relevant shipping information

We will work with the shipping carrier to investigate the issue and determine the most appropriate resolution.

Resolution options may include:

  • replacement shipment
  • refund (where appropriate)
  • carrier investigation

9. Delivery Delays

Although we strive to deliver orders within the estimated timeframe, delays may occasionally occur.

PawMelle is not responsible for delays caused by:

  • shipping carriers
  • customs authorities
  • severe weather
  • strikes
  • public holidays
  • natural disasters
  • government restrictions
  • events beyond our reasonable control

Delivery estimates should not be considered guaranteed delivery dates.

10. Refused Deliveries

If a shipment is refused or cannot be delivered because of incorrect customer information, failure to collect the package, or repeated unsuccessful delivery attempts, the shipment may be returned to us.

Any refund may be reduced by:

  • return shipping costs
  • original shipping charges (where applicable)
  • other costs incurred in returning the shipment

11. International Orders

PawMelle currently serves customers within the United States.

If international shipping becomes available in the future, customers may be responsible for:

  • import duties
  • customs fees
  • taxes
  • government charges

These charges are determined by the destination country and are not controlled by PawMelle.

12. Order Changes and Cancellations

If you need to change or cancel your order, please contact us immediately at support@pawmelle.com.

We will make every reasonable effort to accommodate your request.

However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Please refer to our Return & Refund Policy for additional information.

13. Split Shipments

In certain circumstances, your order may be shipped in multiple packages.

This may occur due to:

  • inventory availability
  • warehouse logistics
  • product availability
  • package size restrictions

If your order is shipped in multiple shipments, you will receive tracking information for each shipment where available.

14. Shipping Restrictions

Certain products or shipping methods may not be available in every location.

PawMelle reserves the right to decline shipments where delivery is not reasonably possible or permitted by law.

15. Contact Us

If you have any questions regarding shipping or your order, please contact us.

PawMelle
Operated by NZAU Legacy FZ-LLC

📧 support@pawmelle.com

🌐 https://www.pawmelle.com