Contact information

Last updated: July 7, 2026

We’re here to help.

If you have any questions about your order, our products, shipping, returns, or anything else, our support team is happy to assist you.

Customer Support

Email: support@pawmelle.com

We aim to respond to all customer inquiries within 1–2 business days. During busy periods, holidays, or promotional events, response times may be slightly longer.

Website

https://www.pawmelle.com

Business Information

PawMelle
Operated by NZAU Legacy FZ-LLC

Al Shuhada’ Road
Al Jazeera Al Hamra Industrial
Ras Al Khaimah
United Arab Emirates

Order Support

When contacting us about an existing order, please include:

  • Your full name
  • Your order number
  • The email address used during checkout
  • A brief description of your question or issue

Including this information helps us assist you more quickly.

Product Questions

If you have questions before purchasing, we’d be happy to help. Whether you need advice about our products, ingredients, usage instructions, shipping, or anything else, feel free to contact us before placing your order.

Returns & Refunds

If you’re requesting a return or refund, please include:

  • Your order number
  • The reason for your request
  • Photos of the product (if damaged or incorrect)

Please do not return products without contacting us first, as this may delay processing.

Business Hours

Our online store is available 24 hours a day, 7 days a week.

Customer support is provided during our normal business operations, and we aim to respond as quickly as possible.

Legal Information

PawMelle is a brand operated by NZAU Legacy FZ-LLC, registered in the United Arab Emirates.

For information about how we collect and process personal information, please refer to our Privacy Policy.

For information regarding returns, refunds, shipping, and your use of our website, please refer to our:

  • Privacy Policy
  • Terms of Service
  • Shipping Policy
  • Return & Refund Policy

Thank you for choosing PawMelle. We appreciate your trust and look forward to helping keep your dog’s paws clean, healthy, and comfortable.