Shipping Policy

Processing Times

Orders are usually prepared and dispatched within 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.

During busy periods or sales, processing may take a little longer. We will always do our best to get your order on its way quickly.

Shipping Times

Once your order has shipped, delivery times depend on your location and the carrier. Most orders arrive within roughly 5–12 business days after dispatch.

Delivery estimates are a guide and not guaranteed, as timing can be affected by customs and local carriers.

Shipping Costs

Any shipping cost is calculated and shown clearly at checkout before you pay, so there are no surprises. From time to time we may offer free or discounted shipping on qualifying orders.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact us so we can help. Where possible, include your order number and any tracking details.

Please also double-check your shipping address at checkout, as we are unable to redirect a package once it has been dispatched.

Contact Us

For any questions about shipping or to follow up on an order, email us at support@pawpuredaily.com. PawMelle is operated by NZAU Legacy FZ-LLC, based in Dubai, United Arab Emirates.